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  • Marisa

    When you run a remote company, communication is the key. Whenever you’re wondering if you should say something, the answer is always yes.

    We developed our software for this reason. We wanted to promote radical transparency. Anybody in the company can view customer communications, pipelines, deals, revenue. That transparency is a key component in our fight for over-communication. The more context everyone has, the less they have to guess. We all have a 360-degree view of the company.

    Jessica

    Every Monday, each team lead sends out a report that includes that week’s goals and metrics. Usually, they share a Google Doc with everyone on the team. We all read each report, make comments, ask questions, and prepare for the team meeting.

    Jamarion

    On Tuesday mornings, we have a company-wide video call, where we typically have follow-up discussions based on Monday’s reports. These calls are scheduled for 30 minutes, but most only last 15–20 minutes. We also make sure to record these meetings, so that anyone can review what we discussed.

    Marisa

    After that 30-minute call, we have cross-functional one-on-one sessions. We pair people for 15-minute chats about work and/or life. Sometimes they’ll discuss specific projects they’re working on, but many times, they talk about their weekends or their dogs. Whatever it is, they’re able to connect and learn more about each other.

    Jessica

    Once a month, each team sends a monthly report which summarizes week-to-week results, and lays out the plans for the coming month. And we send out a financial update to everyone in the company, so they know exactly how we’re doing.

    Marisa

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